Refund Policy

1. Introduction

At Glamour Visage, we are committed to providing exceptional makeup and visagiste services to our clients. We understand that circumstances can change, and we have established this Refund Policy to outline our practices regarding cancellations, rescheduling, and refunds for our services and products.

This Refund Policy applies to all services booked through our website glamourvisage.com, via phone, email, or in person at our studio.

By booking a service or purchasing a product from Glamour Visage, you agree to the terms outlined in this policy.

2. Service Booking Deposits

2.1 Standard Services

For standard makeup services (non-bridal, non-event), we require a 30% non-refundable deposit at the time of booking to secure your appointment. The remaining balance is due on the day of your service.

2.2 Bridal Services

For bridal makeup services, we require a 50% non-refundable deposit at the time of booking. The remaining balance is due 14 days prior to the wedding date.

2.3 Special Event and Group Bookings

For special events and group bookings of 3 or more people, we require a 50% non-refundable deposit at the time of booking. The remaining balance is due 7 days prior to the event date.

2.4 Deposit Purpose

Deposits are used to secure your appointment time, cover preparation costs, and reserve the necessary resources for your service. This allows us to decline other bookings for that time slot.

3. Cancellation Policy

3.1 Standard Services

• Cancellations made 48+ hours before appointment: The deposit can be transferred to a new appointment within 30 days of the original date, subject to availability.
• Cancellations made less than 48 hours before appointment: The deposit is non-refundable and cannot be transferred.

3.2 Bridal Services

• Cancellations made 30+ days before the wedding date: 50% of the deposit will be refunded.
• Cancellations made 14-29 days before the wedding date: The deposit is non-refundable but can be transferred to another service within 60 days, subject to availability.
• Cancellations made less than 14 days before the wedding date: No refund will be provided, and full payment is required as per the booking agreement.

3.3 Special Event and Group Bookings

• Cancellations made 14+ days before the event date: 50% of the deposit will be refunded.
• Cancellations made 7-13 days before the event date: The deposit is non-refundable but can be transferred to another service within 60 days, subject to availability.
• Cancellations made less than 7 days before the event date: No refund will be provided, and full payment is required as per the booking agreement.

4. Rescheduling Policy

4.1 Standard Services

• Rescheduling 48+ hours before appointment: You may reschedule once at no additional charge, subject to availability.
• Rescheduling less than 48 hours before appointment: A rescheduling fee of £25 will apply, and the new appointment is subject to availability.

4.2 Bridal Services

• Rescheduling 30+ days before the wedding date: You may reschedule once at no additional charge, subject to availability.
• Rescheduling 14-29 days before the wedding date: A rescheduling fee of 25% of the total service cost will apply.
• Rescheduling less than 14 days before the wedding date: A rescheduling fee of 50% of the total service cost will apply, and the new date is subject to availability.

4.3 Special Event and Group Bookings

• Rescheduling 14+ days before the event date: You may reschedule once at no additional charge, subject to availability.
• Rescheduling 7-13 days before the event date: A rescheduling fee of 25% of the total service cost will apply.
• Rescheduling less than 7 days before the event date: A rescheduling fee of 50% of the total service cost will apply, and the new date is subject to availability.

5. Late Arrival Policy

We value punctuality to ensure all clients receive their full service time:

• If you arrive up to 15 minutes late, your service will be shortened accordingly to end at the scheduled time.
• If you arrive more than 15 minutes late, we reserve the right to cancel your appointment, and it will be treated as a 'no-show' (see below).
• Payment remains due in full regardless of shortened service time due to late arrival.

6. No-Show Policy

A 'no-show' occurs when a client fails to attend their scheduled appointment without any prior notification:

• For standard services: The deposit is forfeited, and future bookings may require full prepayment.
• For bridal services: The full payment remains due as per the booking agreement.
• For special event and group bookings: The full payment remains due as per the booking agreement.

7. Service Dissatisfaction

Your satisfaction is our priority. If you are not completely satisfied with your service:

• Please inform your makeup artist immediately during or immediately after your service so we can address your concerns on the spot.
• We will make reasonable adjustments to correct any issues while you are still in our studio.
• If we cannot resolve the issue to your satisfaction and the issue is due to our service quality, we will offer one of the following solutions:
  • A partial refund based on the nature of the issue
  • A complimentary touch-up appointment
  • A discount on your next service
• Refund requests for service dissatisfaction must be made within 24 hours of the service completion.

Please note: Subjective preferences regarding style, color choices, or artistic direction that were agreed upon during consultation are not eligible for refunds if the work was performed as discussed.

8. Product Returns and Refunds

8.1 Unopened Products

If you purchase a product from our studio that remains unopened and unused:

• You may return it within 14 days of purchase with the original receipt.
• The product must be in its original packaging, unopened, and in saleable condition.
• We will issue a full refund to your original payment method.

8.2 Opened or Used Products

Due to hygiene regulations and the nature of cosmetic products:

• We cannot accept returns of opened or used cosmetic products.
• Exceptions may be made for products that cause an allergic reaction, in which case we may offer a store credit or exchange, at our discretion.
• Documentation of the allergic reaction may be required.

8.3 Defective Products

If a product is defective or damaged upon receipt:

• Please notify us within 5 days of purchase.
• Return the product with its original packaging and receipt.
• We will offer a replacement, refund, or store credit at our discretion.

9. Gift Certificates and Prepaid Packages

9.1 Gift Certificates

• Gift certificates are non-refundable but are transferable to another person.
• Gift certificates expire 12 months from the date of purchase unless otherwise specified.
• Lost or stolen gift certificates cannot be replaced without proof of purchase.

9.2 Prepaid Service Packages

• Prepaid service packages are non-refundable once the first service has been rendered.
• If no services have been rendered, a refund may be issued with a 20% administrative fee.
• Prepaid packages expire 12 months from the date of purchase unless otherwise specified.

10. Special Circumstances

10.1 Illness or Medical Emergency

In case of documented illness or medical emergency:

• Please notify us as soon as possible.
• With appropriate documentation (such as a doctor's note), we may waive cancellation fees and allow rescheduling without penalty, at our discretion.

10.2 Severe Weather or Force Majeure

In the event of severe weather conditions or other unforeseeable circumstances beyond our control:

• Either party may reschedule without penalty.
• If rescheduling is not possible and we must cancel the service, a full refund will be provided.

10.3 Artist Cancellation

In the rare event that a makeup artist must cancel due to illness or emergency:

• We will attempt to provide a replacement artist of similar skill level.
• If no replacement is available and rescheduling is not possible, a full refund will be provided.

11. How to Request a Refund

To request a refund or discuss cancellation options:

• Email us at [email protected]
• Call us at +446748641393 during business hours
• Visit our studio in person at 250 Walker Alley, Waynetown HA7 1HB

Please include your name, service details, booking date, and reason for the refund request.

All approved refunds will be processed within 5-10 business days to the original payment method used for the transaction.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

13. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Glamour Visage
250 Walker Alley
Waynetown HA7 1HB
United Kingdom

Email: [email protected]
Phone: +446748641393